Guerilla ICT is not just driving a revolution in the way goods and services are consumed, financed and delivered, we are innovating the way service and support is delivered to our clients.
For years in our industry, support is seen as an inconvenience, as something to blame others for.
Fragmented supply chains have meant that diagnosis and problem ownership is the longest and most disruptive element of solving a problem. The issue is, until somebody else owns the problem, it remains your problem if your business is impacted.
Many unhappy relationships that exist out there are due to companies not caring, not taking away pain and not taking ownership of the problem.
Guerilla ICT are working with a plethora of core approved suppliers on your behalf and correlating them into to a single sourced vendor, we own your site in partnership with you.
Our extensive experience and understanding of the products and services we supply gives us a head start towards a quick diagnosis of the issue to then push towards a speedy resolution.
Our strong support relationships, access to the leading technical portals and our commitment to minimise your downtime creates a strong support network for you.
Our third line support teams who we manage, are first taught the Guerilla’s ICT’s support mantra “if our client is cut, we bleed”. Service with added “give a damn” is what we offer.
Our support hotline is open every day of the week, but we have an out of hours automated voice service that distributes any faults to the team immediately for fast response.
Our ticketing system works across our supply chain so there are no gaps in service from the point of embarkation to solution.
When we supply a solution to you, there is always the “what if” inbuilt into the proposition. We will always offer a plan B for any failures that may occur. The plan B must be easy and fast to implement in order to maintain your standards for your clients.
Guerilla ICT are interested in partnerships and to help you on your journey, we will therefore stand by your side and always be there when you need our help and support.